Security

HorrorHound uses the HuiVent platform to power ticketing and event experiences. Keeping your information safe is a priority.

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1. Data encryption

Data is protected in transit using TLS/SSL. Sensitive values (like passwords) are stored using strong one-way hashing. Where applicable, data at rest is protected using industry-standard security controls.

2. Payment security

Payments are processed by PCI DSS-compliant providers. We do not store full payment card details on our servers.

3. Account protection

Use a strong, unique password and keep it private. If you suspect unauthorized access, change your password immediately and contact us.

4. Platform security

We monitor and maintain the platform with security updates, least-privilege access, and protective controls such as firewalls and threat monitoring. We also review systems periodically to reduce risk and address vulnerabilities.

5. Staff and organization access

Access to organization data is controlled through user management and roles. Only authorized users within an organization should be granted access, and administrative actions are restricted to permitted roles.

6. Reporting security issues

If you believe your account has been compromised or notice suspicious activity, please contact us immediately. We take reports seriously and investigate promptly.

7. Responsible disclosure

Security researchers are encouraged to disclose vulnerabilities responsibly. If you’ve discovered a potential issue, please contact us via Contact Us.

8. Changes to this page

We may update our security practices as technology evolves. Significant changes may be announced here or communicated through official channels.

9. Questions

For questions about security, please contact us.

Mail: PO Box 710, Milford, OH 45150